Individuals who wish to dispute a claim for service should contact the respective plan vendor directly.
Individuals who contest an enrollment or coverage eligibility ruling that is in accordance with University policy, IRS regulation, or any other published documentation (including the University’s websites) can request the decision to be reassessed by the University's Benefits Department leadership.
Benefits Department customer support can be contacted by submitting an online inquiry or by calling 833-852-2210. Benefits representatives are available Monday through Friday from 8:30 a.m. to 5 p.m.
Vendor Contact Information
| Vendor | Service Type | Phone Number | Website |
|---|---|---|---|
| UPMC Health Plan | Medical | 1-888-499-6885 | upmchealthplan.com |
| UPMC Health Plan | Prescription drug program, retail | 1-888-499-6885 | upmchealthplan.com/pharmacy |
| UPMC Health Plan | Prescription drug program, mail order | 1-877-787-6279 | expressscripts.com |
| UPMC Health Plan | Assist America | 1-800-872-1414 | assistamerica.com |
| UPMC Health Plan | MyHealth Advice Line | 1-866-918-1591 | |
| UPMC Health Plan | Flexible Spending Accounts | 1-888-499-6885 | upmchealthplan.com/members/health-plan-basics/spending-accounts |
| UPMC Health Plan | UPMC MyHealth@Work Health and Wellness Center | 412-647-4949 | hr.pitt.edu/wellness |
| UPMC Health Plan | Amplifon | 1-866-978-9379 | amplifonusa.com/pitt |
| Davis Vision | Vision; prior to enrollment | 1-877-923-2847 | davisvision.com |
| Davis Vision | Vision; current participants | 1-800-999-5431 | davisvision.com |
| United Concordia | Dental | 1-877-215-3616 | unitedconcordia.com/ |
| The Hartford | Life insurance, AD&D, and dependent life | 1-855-396-7655 | enroll.thehartfordatwork.com/upittbene |
| Unum | Long term care coverage | 1-800-227-4165 | unuminfo.com/upitt002 |
| TIAA | Defined Contribution Plan (retirement savings) | 1-800-682-9139 | tiaa.org/pitt |
| Pension Administration Center | Noncontributory Defined Benefit Pension Plan (retirement savings) | 1-866-283-0208 | hr.pitt.edu/noncontributory |
| Life Solutions | Faculty and Staff Assistance Program | 1-866-647-3432 | hr.pitt.edu/lifesolutions |
| MetLife | FMLA, STD, LTD | 1-888-777-7418 | hr.pitt.edu/benefits/leaves |