Behavioral Health

COVID-19: Contacting the Benefits Department

In response to the COVID-19 pandemic, the Office of Human Resources is working remotely until further notice. During this time, Craig Hall is not open to the public; walk-ins will not be accepted and forms cannot be dropped off in-person or faxed. During this time, we recommend submitting all requests and inquiries online in lieu of sending physical mail or leaving phone messages.

If you have a Benefits-related inquiry, including the submission of forms or documentation, the quickest way to receive assistance is to submit an online request.

Panther Gold, Panther Premier, Panther Plus and Panther Basic

All of the plans provide outpatient and inpatient behavioral health care coverage, including services for mental health conditions, chemical dependency, detoxification, or rehabilitation.
To access these services, call UPMC's Life Solutions at 1-877-461-8610

Faculty and Staff Assistance Program

For free, confidential personal, job-related, or career counseling, the Faculty and Staff Assistance Program is available by calling 1-800-647-3327.

The program provides assessment, short-term counseling, and/or referral to appropriate resources. Services convenient to home or campus are provided at facilities throughout the UPMC Health System and by an affiliate network of counselors. The program is staffed by master's and doctoral level clinicians.