Flexible Spending Account Reimbursement

COVID-19: Contacting the Benefits Department

In response to the COVID-19 pandemic, the Office of Human Resources is working remotely until further notice. During this time, Craig Hall is not open to the public; walk-ins will not be accepted and forms cannot be dropped off in-person or faxed. During this time, we recommend submitting all requests and inquiries online in lieu of sending physical mail or leaving phone messages.

If you have a Benefits-related inquiry, including the submission of forms or documentation, the quickest way to receive assistance is to submit an online request.

Accessing Your Health Savings and Spending Accounts via MyHealth Online

UPMC's MyHealth Online provides additional resources. For quick access to your personal information on the UPMC Health Plan secure member portal:

  1. Log in to MyHealth Online (via Pitt Passport)
  2. Select the hamburger icon/button on the top left corner
  3. Select Your Insurance, then select Health Savings and Spending Accounts
  4. Or, from the home page of MyHealth Online, select Health Savings and Spending Accounts from the Your Insurance section.

If you are not able to access your accounts through the My.Pitt Portal, please access using the following instructions:

  1. Go to www.upmchealthplan.com/members.
  2. Log in or register for a MyHealth OnLine account.
    If you need to register for an account, click on "Register for MyHealth OnLine". Accept the terms, enter the requested information, and follow the account setup instructions.

Accessing the UPMC Consumer Advantage Portal

  1. After logging in to MyHealth Online, navigate to Health Savings and Spending Accounts from the Your Insurance section. This page indicates the balance and most recent transactions for all active spending accounts.

    Screenshot of MyHealthOnline Account, with arrow pointing to the Health Savings and Spending Accounts link under the Your Insurance section.
     
  2. Select Visit UPMC Consumer Advantage Portal to view detailed account activity, submit claims/receipts, etc. for each of your accounts.

    Screenshot of MyHealth Online with red box around the Visit UPMC Consumer Advantage Portal to view detailed account information for various health spending accounts.
     
  3. If you have not accessed the UPMC Consumer Advantage Portal previously, you may be asked to select and submit certain account information or security questions before accessing your information.

Submitting a Claim  

Subscribers can submit claims for reimbursement to the UPMC Health Plan in two ways. First, the subscriber can complete a Reimbursement Request Form and submit it to UPMC Benefit Management Services. Claims can also be submitted online by following the steps below.

  1. Access the UPMC Consumer Advantage Portal via MyHealthOnline (navigate to Health Savings and Spending Accounts from the Your Insurance section, then select Visit UPMC Consumer Advantage Portal)
    • Please note: if you have never been to the portal before, you will be prompted to create security questions. 
  2. Select "File A Claim" under the "I Want To...” banner on the left
  3. Select the account type and complete electronic form

Direct Deposit 

You can have your reimbursement deposited directly into your bank account by following the steps below.

  1. Access the UPMC Consumer Advantage Portal via MyHealthOnline (navigate to Health Savings and Spending Accounts from the Your Insurance section, then select Visit UPMC Consumer Advantage Portal)
    • Please note: if you have never been to the portal before, you will be prompted to create security questions. 
  2. Once on the portal, select “Tools & Support”
  3. Select “Change Payment Method” on the right-hand side
  4. Complete electronic form and submit

Health Care Flexible Spending Account - UPMC Consumer Advantage Card 

When you or an eligible dependent incurs an eligible expense at a provider that accepts Visa, UPMC Consumer Advantage Card can be used to pay for the qualified expense from your account with pre-tax dollars.

The UPMC Consumer Advantage Card lets you electronically access the pretax contribution you set aside in your health care flexible spending account. In most cases, there are no claim forms to complete and file. Your current balance and other account information are available on the UPMC Consumer Advantage Portal.

If your provider does not accept Visa, pay for the service and then submit a completed claim, with the appropriate documentation, to UPMC Benefit Management Services for reimbursement.