Benefit Management Services

UPMC Benefit Management Services (BMS), the University's retiree benefits service center, handles the general retiree program administration and various day-to-day operations. Services offered by UPMC Benefit Management Services (BMS) extend to individuals who are retired and who are eligible to be participants in the University of Pittsburgh health care insurance programs. This service also extends to eligible family members.

Services provided by BMS include:

  • Sending out annual benefit enrollment packets to both pre-65 and post-65 retirees
  • Sending out retiree benefit enrollment packets to newly retired faculty and staff members
  • Collecting benefit election forms and enrolling retirees in their elected programs
  • Assuring proper enrollment in retiree medical, dental, vision, and University-sponsored life insurance plans, as well as the Defined Dollar Benefit (DDB) program
  • Preparing and mailing invoices to collect premiums when necessary
  • Answering retirees’ general questions
  • Administering the DDB program for participating retirees and their spouses/partners
  • Requesting supplemental information such as: medical insurance carrier applications and information, dental and vision information, DDB Reimbursement forms, Automatic Premium Payment Authorization (APPA) forms, and Reimbursement Account Direct Deposit Authorizations
  • Changing your address: BMS will update their records as well as forward your new contact information to the insurance carriers for University-sponsored health care and life insurance plans

Contact Benefit Management Services (BMS)

University retirees have access to member services representatives Monday through Friday, 8 a.m. to 6 p.m. and Saturday, 8 a.m. to noon.

UPMC Benefit Management Services (BMS)
US Steel Tower
600 Grant Street UST 01-11-01
Pittsburgh, PA 15219


Telephone: 1-888-499-6885 (select “retiree” option)

Fax: 1-877-851-5591