The dates of your coverage are based on if you enrolled for coverage in the fall or spring term. This will determine when your billing period starts. Students who enroll in coverage during the Fall Enrollment are covered September through the following August for 12 months of coverage. Students who enroll in coverage during Spring Enrollment (for new students only) are only covered from January through August; Spring Enrollment does not cover a full calendar year.

The premium is due for the current month of coverage. For example, if you enroll in coverage effective September 1, you will pay in September for that month of coverage. Payment for September would be due by September 30.

After you submit your elections and they are approved, please allow 24-48 business hours for your billing profile to be set up. Once it is set up, you will receive an email notification to your Pitt email advising you that your account is ready.

When making a payment, you can pay the total amount due for that month, setup monthly automatic payments or you can enter a specific amount if you wish to pay for additional months in advance.

Visa, Mastercard, and American Express are accepted credit cards. You can also pay using a checking or savings account. Please note there is a $2.00 convenience fee for one-time payments. If you set up auto-pay, you will not be charged this fee.

You have the option to enroll in automatic payments, which will be automatically processed on the 5th day of the month the coverage is for (i.e., August 5th payment is for August coverage). You may also choose to manually make a payment each month on the date of your choice, but the payment still must be made by the end of the month it's due. To make a payment or enroll in autopay, please visit your Student Health Insurance Portal through my.pitt.edu.

To set up auto-pay, you must first make a payment for the total amount due. Then you will be prompted to turn on auto-pay. If you turn on auto-pay before bringing your account balance to $0, your auto-pay will not start.

To stop auto-pay or change your payment method associated with your auto-pay, go to your name in the top right corner of your portal, choose the "Your Information" tab, and click the Edit or Delete icon next to the saved payment method.

If you overpaid and need refunded, please contact UPMC Member Services at 1-888-499-6885 and select option 4 for students. They are available Monday through Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 12:00 p.m.

Refunds are sent via check in 4 to 6 weeks to the address on file. Please ensure your address on file is up to date prior to requesting a refund. If you need to update your address, please access your PeopleSoft account, click "My Profile," then Contact Info. Please update your local and mailing address listed. This will be updated with the carriers in 48 to 72 business hours.

Premium payments are due each month for the current month of coverage. If no payment is made within 60 days, your coverage will be terminated retroactive to the last month paid. If your account is terminated due to non-payment, you may not re-enroll in coverage until the next fall enrollment period or unless you experience an IRS qualified life event.

The administration of the student insurance billing is done through a third-party known as Businessolver. Businessolver is based in West Des Moines, Iowa. If you see a charge on your account from Businessolver, it should be regarding your student insurance payment. If you have any questions on your balance or payments, please contact UPMC Member Services at 1-888-499-6885 and select option 4 for students. They are available Monday through Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 12:00 p.m.

Your “Payment History” and “Account Summary” are great tools to help you track payments that you have already made and still need to make. You can review these at any time.

Steps to View or Print an Account Statement or Payment History

1. Login to my.pitt.edu, search "Student Health Insurance", and select the “eBenefits” option.
2. On the Student Health Insurance Portal home page, there will be a “Payment Due” section after the “Important Reminders”. This will show you the total amount due for your health insurance.
3. Select "View Account" to manage your autopay, view previous payments, reminder notifications and invoices.
   1. In the "Payment Reminder" section, you will be able to review and download payment reminders for the selected date. These reminders include the student's name, billing period, amount due, and the premium deadline.
   2. In the "Payment Activity" Section, you will be able to view any payments made including the date and the amount paid. You may print this screen if you need to show proof of payment to a third-party.