FSDP: Workplace Knowledge and Skills

Designed to help employees build valuable works skills and enhance their performance, these programs provide a dynamic learning experience that will enable staff to hone their day-to-day professional skills, and for supervisors to create an environment conducive to success. Opportunities are also available to explore the educational and cultural resources available at the University to develop meaningful career opportunities.

(NEW) CUSTOMER SERVICE FOR SUCCESS

Presenter: Laura Ainsley, Learning and Development Specialist
   Organization Development

Date: Wednesday, December 4, 2019
Time: 1–3:00 p.m.
Location: 342 Craig Hall

Who Should Attend: All faculty and staff

In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.

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EFFECTIVE INTERPERSONAL COMMUNICATION

Presenters: Diane Chabal, Learning and Development Specialist
Laura Ainsley, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Wednesday, October 2, 2019 from 1–3:30 p.m.
Date 2: Tuesday, November 5, 2019 from 9–11:30 a.m.
Date 3: Tuesday, December 3, 2019 from 1–3:30 p.m.
Location: 342 Craig Hall

Who Should Attend: Front-line staff who would like to enhance their communication skills

Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.

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GRAMMAR, PUNCTUATION, AND PROOFREADING: ENSURING PROFESSIONAL PRESENTATION

Presenter: Beth Bateman Newborg, Outreach Director
   The Writing Center

Date: Tuesday, December 3, 2019
Time: 9–11:00 a.m.
Location: 342 Craig Hall

Who Should Attend: Staff and faculty who do considerable writing – such as correspondence, memos, proposals, and/or reports – in their professional positions

This workshop will address common questions about proper grammar and punctuation, with emphasis on how such mechanics are essential to effective business communications. Strategies for identifying and resolving grammar and punctuation errors will be discussed and practiced, as will effective proofreading skills. Participants will have an opportunity to have their grammar and punctuation questions answered and will leave the workshop with handouts and a list of resources for ongoing support of excellence in the mechanics of business writing.

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MANAGING UP

Presenters: Diane Chabal, Learning and Development Specialist
Laura Ainsley, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Tuesday, October 8, 2019 from 1–3:00 p.m.
Date 2: Thursday, November 14, 2019 from 9–11:00 a.m.
Location: 342 Craig Hall

Who Should Attend: All faculty and staff

The ability to partner with supervisors to develop mutual goals can help individual employees, their supervisor, and their organizations become productive and successful. An employee’s relationship with their supervisor is the most important relationship in the workplace. “Managing up” is a skill that helps an employee influence their supervisor to create positive change in the workplace and affect organizational goals and outcomes. This interactive workshop will provide tips and tools to support a constructive relationship with supervisor even when that effort may be challenging. Participants will leave the session with an action plan for “managing up.”

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NAVIGATING THE UNIVERSITY LIBRARY SYSTEM

Presenter: Leslie Poljak, Outreach and Engagement Librarian
   University Library System

Date: Thursday, November 7, 2019
Time: 12–1:00 p.m.
Location: Hillman Library Ground Floor, Amy Knapp Room G-74

Who Should Attend: All faculty and staff

Participants will learn how to search for and retrieve articles, ebooks, digital collections, and other library resources. Whether your purpose is to perform research of your own, or to help a student navigate the online resources of the library, this workshop will help you understand how to access millions of digital documents and images. Participants are encouraged to bring a mobile device for hands-on participation. A brief tour of Hillman Library, including Archives and Special Collections at Hillman Library, is also included. Join us to learn about what the University Library System has to offer you.

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PROBLEM SOLVING SKILLS FOR THE WORKPLACE

Presenter: Laura Ainsley, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Thursday, October 24, 2019 from 2–4:00 p.m.
Date 2: Tuesday, November 19, 2019 from 1–3:00 p.m.
Location: 342 Craig Hall

Who Should Attend: All Faculty and staff

This workshop will provide participants with an overview of how to identify, approach and, solve problems creatively and effectively in the workplace. The facilitator will use interactive skill-building exercises to guide participants through the stages of the problem-solving process using specific examples of problems. Participants will learn the process from defining the problem through making an appropriate recommendation to solve the problem. The objective of this workshop is to allow participants to feel prepared to find their own solutions to problems they uncover in their work environment.

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PUBLIC SPEAKING IN A NUTSHELL

Presenter: Michael Bannon, Director
   Communication Lab

Date: Thursday, November 7, 2019
Time: 9:00 a.m.–12:00 p.m.
Location: 342 Craig Hall

Who Should Attend: Faculty and staff who speak in public, discussion groups, press conferences, or other forms as part of their professional positions

This workshop is designed to teach participants how to improve their public speaking skills and gain confidence in their ability to make presentations in front of large and small audiences. Facilitated by the Communication Lab, this session will introduce you to the skills necessary to better organize ideas, relate to audiences with greater ease, deliver more effective presentations, and deal with speaking anxiety. Participants will leave this session with a list of resources for ongoing development of public speaking and communication skills.

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STRATEGIES FOR SUCCESS IN PROFESSIONAL CORRESPONDENCE

Presenter: Beth Bateman Newborg, Outreach Director
   The Writing Center

Date: Thursday, November 7, 2019
Time: 1–3:30 p.m.
Location: 342 Craig Hall

Who Should Attend: Staff and faculty who do considerable writing—such as emails and electronic or hard-copy letters, memos, requests, and notifications.

Do you want to make sure the recipients of your professional correspondence understand--and efficiently act on--requests or instructions within an email, letter, or memo?" This workshop is designed to provide faculty and staff with strategies for writing effective emails, letters, and memos. The session will cover email etiquette, how best to address correspondence to various audiences, and how to most effectively include information and instructions within correspondence. Participants will leave this session with a list of useful references and other handouts to use towards best outcomes when corresponding with faculty, students, supervisors, applicants, customers, and colleagues.

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TAMING THE EMAIL BEAST

Presenters: Diane Chabal, Learning and Development Specialist
Laura Ainsley, Learning and Development Specialist
   Organization Development, Office of Human Resources
Vernon Franklin, Technical Trainer
   Pitt Information Technology

Date 1: Thursday, October 24, 2019 from 9–11:00 a.m.
Date 2: Tuesday, December 10, 2019 from 9–11:00 a.m.
Location: 342 Craig Hall

Who Should Attend: All faculty and staff

When managed well, email is an incredibly useful communication tool. When not managed well, email is time-consuming and cumbersome. Two key elements in maintaining and enhancing the productivity and professionalism of this communication tool are well-written emails, and the ability to manage your email inbox before it manages you. This workshop engages participants by introducing the critical components of effective email composition, tips on appropriate email etiquette, and creating systems for processing and organizing your email inbox.

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TIME MANAGEMENT

Presenter: Diane Chabal, Learning and Development Specialist
Laura Ainsley, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Wednesday, October 9, 2019 from 9–11:00 a.m.
Date 2: Tuesday, December 17, 2019 from 1–3:00 p.m.
Location: 342 Craig Hall

Who Should Attend: All faculty and staff

There is not a one size fits all solution for better time management. What works for one, may never work for another. This workshop provides time management techniques, helps participants identify priorities, and instructs how to remove obstacles to managing time. Through pre-work, participants will identify the tools most effective to their individual style.

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