FSDP: Workplace Knowledge and Skills

Designed to help employees build valuable works skills and enhance their performance, these programs provide a dynamic learning experience that will enable staff to hone their day-to-day professional skills, and for supervisors to create an environment conducive to success. Opportunities are also available to explore the educational and cultural resources available at the University to develop meaningful career opportunities.

Customer Service for Success

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development

Date: Thursday, November 19, 2020
Time: 9–11:00 a.m.
Location: Virtual – this workshop will be presented remotely using an online meeting platform. Specific login infirmation will be sent to registrants via email two days before the above date – please use the link below to register.

Who Should Attend: All faculty and staff

In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.

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Effective Interpersonal Communication

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Thursday, October 15, 2020 from 9–11:00 a.m. 
Date 2: Thursday, December 3, 2020 from 1–3:00 p.m.
Location: Virtual – this workshop will be presented remotely using an online meeting platform. Specific login infirmation will be sent to registrants via email two days before the above date – please use the link below to register.

Who Should Attend: Front-line staff who would like to enhance their communication skills

Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.

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Managing Up

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Wednesday; October 21, 2020 from 1–3:00 p.m. 
Date 2: Tuesday, November 17, 2020 from 9–11:00 a.m. 
Location: Virtual – this workshop will be presented remotely using an online meeting platform. Specific login infirmation will be sent to registrants via email two days before the above date – please use the link below to register.

Who Should Attend: All faculty and staff

The ability to partner with supervisors to develop mutual goals can help individual employees, their supervisor, and their organizations become productive and successful. An employee’s relationship with their supervisor is the most important relationship in the workplace. “Managing up” is a skill that helps an employee influence their supervisor to create positive change in the workplace and affect organizational goals and outcomes. This interactive workshop will provide tips and tools to support a constructive relationship with supervisor even when that effort may be challenging. Participants will leave the session with an action plan for “managing up.”

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Problem Solving Skills for the Workplace

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Wednesday, October 28, 2020 from 1–3:00 p.m. 
Date 2: Tuesday, December 1, 2020 from 9–11:00 a.m.
Location: Virtual – this workshop will be presented remotely using an online meeting platform. Specific login infirmation will be sent to registrants via email two days before the above date – please use the link below to register.

Who Should Attend: All faculty and staff

This workshop will provide participants with an overview of how to identify, approach and, solve problems creatively and effectively in the workplace. The facilitator will use interactive skill-building exercises to guide participants through the stages of the problem-solving process using specific examples of problems. Participants will learn the process from defining the problem through making an appropriate recommendation to solve the problem. The objective of this workshop is to allow participants to feel prepared to find their own solutions to problems they uncover in their work environment.

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(New) Sustainability Foundations: Balancing the Three Es

Presenters: Samantha Ford, Sustainability Projects Coordinator
Ellie Cadden, Sustainability Engagement Assistant
   Office of Sustainability / Mascaro Center for Sustainable Innovation

Date: Wednesday, December 16, 2020 
Time: 1–3:00 p.m.
Location: Virtual – this workshop will be presented remotely using an online meeting platform. Specific login infirmation will be sent to registrants via email two days before the above date – please use the link below to register.

Who Should Attend: All faculty and staff

Hearing a lot about "sustainability" at Pitt and elsewhere?  This workshop provides foundational knowledge of the three dimensions of sustainability: economics, environment, and equity. Participants will learn how these disciplines relate to the challenges of climate change, food security, and racial justice and how they can contribute to solutions in the local, national, and global community.  Discussion of solutions will start with opportunities and innovation at Pitt and in Pittsburgh.

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Taming the Email Beast

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Tuesday, November 3, 2020 from 1–3:00 p.m.
Date 2: Wednesday, December 9, 2020 from 9–11:00 a.m.
Location: Virtual – this workshop will be presented remotely using an online meeting platform. Specific login infirmation will be sent to registrants via email two days before the above date – please use the link below to register.

Who Should Attend: All faculty and staff

When managed well, email is an incredibly useful communication tool. When not managed well, email is time-consuming and cumbersome. Two key elements in maintaining and enhancing the productivity and professionalism of this communication tool are well-written emails, and the ability to manage your email inbox before it manages you. This workshop engages participants by introducing the critical components of effective email composition, tips on appropriate email etiquette, and creating systems for processing and organizing your email inbox.

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Time Management

Presenter: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Tuesday, November 10, 2020 from 1–3:00 p.m. 
Date 2: Tuesday, December 15, 2020 from 9–11:00 a.m.
Location: Virtual – this workshop will be presented remotely using an online meeting platform. Specific login infirmation will be sent to registrants via email two days before the above date – please use the link below to register.

Who Should Attend: All faculty and staff

There is not a one size fits all solution for better time management. What works for one, may never work for another. This workshop provides time management techniques, helps participants identify priorities, and instructs how to remove obstacles to managing time. Through pre-work, participants will identify the tools most effective to their individual style.

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