FSDP: Administrative Professional Certificate Program

COVID-19: Professional Development Summer Series

Join Organization Development for a Professional Development Summer Series, created to provide support and guidance for our new working lifestyle due to COVID-19. Sessions scheduled for virtual presentation will be added to the OHR Announcements page.

The Administrative Professional Certificate Program is designed to provide administrative, front-line and support employees with tools and experiences to enhance their performance and overall effectiveness. Participants will build communication skills to positively impact their workplace relationships; learn time management and problem solving skills to improve effectiveness; learn about the importance of diversity and inclusion at the University; and enhance their use of technology. The program requires completion of five required workshops, two elective workshops, and a finally, a capstone session that reviews what has been learned and how it can be applied. It is recommended that the Administrative Professional Certificate be completed in two years. The core courses are offered on a rotating basis each fall and spring through FSDP.

Participants must track their own progress and submit the Completion and Tracking Form to Organization Development at hr-odcont@mail.pitt.edu. At this point, participants will receive an invitation to a Capstone Conversation session. Certificates are issued in January and June.

The Administrative Professionals Certificate Program consists of the following five required workshops and two elective workshops:

Five required core workshops:

  • Taming the Email Beast
  • Effective Interpersonal Communication
  • Time Management
  • Managing Up
  • Problem Solving Skills for the Workplace

Two elective workshops:

(Virtual) Effective Interpersonal Communication

Presenters: Diane Chabal, Manager
Laura Ainsley, Learning and Development Specialist
   Organization Development

Date: Wednesday, May 27, 2020
Time: 1–3:30 p.m.
Location: Virtual – This workshop will be presented remotely using an online meeting platform. Specific login information will be sent to registrants via email two days before the above date - please use the registration link below.

Who Should Attend: Front-line staff who would like to enhance their communication skills

Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.

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(Virtual) Managing Up

Presenters: Diane Chabal, Manager
Laura Ainsley, Learning and Development Specialist
   Organization Development

Date 1: Thursday, April 30, 2020 from 9–11:00 a.m. – CANCELLED
Date 2: Wednesday, May 20, 2020 from 1–3:00 p.m. – VIRTUAL
Location: Virtual – This workshop will be presented remotely using an online meeting platform. Specific login information will be sent to registrants via email two days before the above date - please use the registration link below.

Who Should Attend: All faculty and staff

The ability to partner with supervisors to develop mutual goals can help individual employees, their supervisor, and their organizations become productive and successful. An employee’s relationship with their supervisor is the most important relationship in the workplace. “Managing up” is a skill that helps an employee influence their supervisor to create positive change in the workplace and affect organizational goals and outcomes. This interactive workshop will provide tips and tools to support a constructive relationship with supervisor even when that effort may be challenging. Participants will leave the session with an action plan for “managing up.”

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(Virtual) Problem Solving Skills for the Workplace

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development, Office of Human Resources

Date 1: Wednesday, May 6, 2020 from 1–3:00 p.m.
Date 2: Thursday, June 11, 2020 from 9–11:00 a.m.
Location: Virtual – This workshop will be presented remotely using an online meeting platform. Specific login information will be sent to registrants via email two days before the above date - please use the registration link below.

Who Should Attend: All Faculty and staff

This workshop will provide participants with an overview of how to identify, approach and, solve problems creatively and effectively in the workplace. The facilitator will use interactive skill-building exercises to guide participants through the stages of the problem-solving process using specific examples of problems. Participants will learn the process from defining the problem through making an appropriate recommendation to solve the problem. The objective of this workshop is to allow participants to feel prepared to find their own solutions to problems they uncover in their work environment.

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(Virtual) Taming the Email Beast

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development, Office of Human Resources
Vernon Franklin, Technical Trainer
   Pitt Information Technology

Date 1: Wednesday, April 15, 2020 from 1–3:00 p.m.
Date 2: Thursday, May 14, 2020 from 9–11:00 a.m.
Location: Virtual – These workshops will be presented remotely using Microsoft Teams. Specific login information will be sent to registrants via email two days before the above date - please use the link below to register.

Who Should Attend: All faculty and staff

When managed well, email is an incredibly useful communication tool. When not managed well, email is time-consuming and cumbersome. Two key elements in maintaining and enhancing the productivity and professionalism of this communication tool are well-written emails, and the ability to manage your email inbox before it manages you. This workshop engages participants by introducing the critical components of effective email composition, tips on appropriate email etiquette, and creating systems for processing and organizing your email inbox.

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(Virtual) Time Management

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development

Date 1: Tuesday, May 5, 2020 from 1–3:00 p.m.
Date 2: Wednesday, June 17, 2020 from 9–11:00 a.m.
Location: Virtual – This workshop will be presented remotely using an online meeting platform. Specific login information will be sent to registrants via email two days before the above date - please use the registration link below.

Who Should Attend: All faculty and staff

There is not a one size fits all solution for better time management. What works for one, may never work for another. This workshop provides time management techniques, helps participants identify priorities, and instructs how to remove obstacles to managing time. Through pre-work, participants will identify the tools most effective to their individual style.

Register for this session