FSDP: Administrative Professional Certificate Program

The Administrative Professional Certificate Program is designed to provide administrative, front-line and support employees with tools and experiences to enhance their performance and overall effectiveness. Participants will build communication skills to positively impact their workplace relationships; learn time management and problem solving skills to improve effectiveness; learn about the importance of diversity and inclusion at the University; and enhance their use of technology. The Program requires completion of five required workshops, two elective workshops, and finally, a capstone session that reviews what has been learned and how it can be applied. It is recommended that the Administrative Professional Certificate be completed in two years. The core courses are offered on a rotating basis each fall and spring through FSDP.

Audience: While everyone can benefit from the Program's content, the primary audience for the certificate are administrative, front-line, and support employees.

Participants are expected to track their own progress using the completion and tracking form and report completion of courses to Organization Development at hr-odcont@mail.pitt.edu. Certificates are issued in January and June. Please refer to Frequently Asked Questions (FAQ) at the bottom of this page for more details about this program.

The Administrative Professionals Certificate Program consists of the following five required workshops, two elective workshops, and a capstone session. Participants may take these workshops in any order:

Five required core workshops

  • Taming the Email Beast
  • Effective Interpersonal Communication
  • Time Management
  • Managing Up
  • Problem Solving Skills for the Workplace

Two elective workshops

Capstone session

This informal session requires participants to share with others in attendance how they have or will apply what they have learned in the certificate program. A brief review of the certificate program's content and a worksheet will help guide these small group discussion. One capstone session is offered in the fall and in the spring to those who submit their completed tracking form. After receipt of the completed form, an invitation to the capstone will be emailed.

Courses Offered in Current Term:

Effective Interpersonal Communication

Presenters: Diane Chabal, Learning & Development Specialist
Organization Development         

Date 1: Thursday, September 28, 2017
Date 2: Tuesday, November 7, 2017
Time: 9 a.m.– 11:30 a.m.
Location: 342 Craig Hall

Who Should Attend: Front-line staff who would like to enhance their communication skills

Communication and listening effectively is the workplace is critical to your organization's success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.

Register for this Session

Managing Up

Presenter: Diane Chabal, Learning and Development Specialist
Organization Development

Date: Thursday, October 12, 2017
Time: 1 p.m. - 3 p.m.
Location: 342 Craig Hall

Who Should Attend: All faculty and staff

The ability to partner with supervisors to develop mutual goals can help indivudual employees, their supervisor, and their organizations become productive and successful. An employee's relationship with their supervisor is the most important relationship in the workplace. "Managing up" is a skill that helps an employee influence their supervisor to create positive change in the workplace and effect organizational goals and outcomes. This interactive workshop will provide tips and tools to support a constructive relationship with supervisors even when that effort may be challenging. Participants will leave the session with an action plan for "managing up."

Register for this Session

Problem Solving Skills for the Workplace

Presenter: Mark Burdsall, Director
Organization Development

Date 1: Thursday, October 26, 2017
Date 2: Friday, November 10, 2017
Time: 9 a.m. - noon
Location: 342 Craig Hall

Who Should Attend: All faculty and staff

This workshop will provide participants with an overview of how to identify, approach, and solve problems creatively and effectively in the workplace. The facilitator will use interactive skill-building exercises to guide participants through the stages of the problem-solving process using specific examples of problems. Participants will learn the process from defining the problem through making an appropriate recommendation to solve the problem. The objective of this workshop is to allow participants to feel prepared to find their own solutions to problems they uncover in their work environment.

Register for this Session

Taming the Email Beast

Presenter: Diane Chabal, Learning & Development Specialist
Organization Development

Date: Thursday, December 14, 2017
Time: 9 a.m. - 11 a.m.
Location: 342 Craig Hall

Who Should Attend:  All faculty and staff

When managed well, email is an incredibly useful communication tool. When not managed well, email is time-consuming and cumbersome. Two key elements in maintaining and enhancing the productivity and professionalism of this communication tool are well-written emails, and the ability manage your email inbox before it manages you. This workshop engages participants by introducing the critical components of effective email composition, tips on appropriate email etiquette, and creating systems for processing and organizing your email inbox.

Register for this Session

Time Management

Presenter: Diane Chabal, Learning & Development Specialist
Organization Development

Date 1: Tuesday, October 3, 2017
Date 2: Tuesday, December 12, 2017
Time: 9 a.m. - 11 a.m.
Location: 342 Craig Hall

Who Should Attend:  All faculty and staff

There is not a one size fits all solution for better time management. What works for one, may never work for another. This workshop provides time management techniques, helps participants identify priorities, and instructs how to remove obstacles to managing time. Through pre-work, participants will identify the tools most effective to their individual style.

Register for this Session

Frequently Asked Questions

I have taken one or more of the courses prior to this certification program. Do I have to retake?
If you have taken a course(s) in the past two years, you do not need to repeat. Record the date taken on the tracking form.

How do I register for FSDP courses?
Register for courses via the FSDP registration page.

How do I access lynda.com?
Visit www.lynda.pitt.edu and log in using your Pitt credentials. You may also access it by logging in through the CSSD lynda website.

What should I expect at the capstone conversation?
The capstone conversation is an informal session where you and others share how you have applied or will apply what you learned in the certificate program. You will be given time in the session to prepare a few minutes of information to share with others in small group discussions.

When will I receive my certificate?
You will receive your certificate after you have completed all seven (7) of the sessions, submitted the tracking form and completed the capstone conversation. Certificates are issued in January and June.