Registration for Faculty and Staff Development Program (FSDP) courses for fall 2019 are still open through December. Workshops include customer service, time management, Qualtrics, and more. Review upcoming courses on this page, and explore the FSDP web page for a complete list of workshops with availability during the fall term.

Effective Interpersonal Communication
Tuesday, December 3; 1–3:30 p.m.

This workshop teaches participants to review different ways to communicate with and actively listen to any individual, as well as learn their preferred way to communicate and how to adjust it based on the other person.

 

Customer Service for Success
Wednesday, December 4; 1–3:00 p.m.

This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach.

 

Qualtrics Next Steps: Do More with Online Surveys
Thursday, December 5; 1–3:00 p.m.

This workshop will teach participants Qualtrics topics including question validation, display logic, email triggers, contact list triggers, quotas, survey flow, and more.

 

Strategies and Resources for International Travel
Friday, December 6; 9:00 a.m.–12:00 p.m.

This workshop will cover pre-travel preparation (including medical, legal, documentation, and technology), strategies for remaining healthy and safe while abroad, and who to contact within the University for advice and assistance should something go wrong.

 

Taming the Email Beast
Tuesday, December 10; 9–11:00 a.m.

This workshop engages participants by introducing the critical components of effective email composition, tips on appropriate email etiquette, and creating systems for processing and organizing your email inbox.

 

The Ethical Use of Power
Thursday, December 12; 1–4:00 p.m.

This workshop combines knowledge, interactive discussion and skill-building exercises to help participants understand the real dynamics of power in organizations, managing “necessary evils” in complex organizations, building skills in the ethical use of power and influence, and, a look beyond the “dark side” of power in organizations.

 

Time Management
Tuesday, December 17; 1–3:00 p.m.

This workshop provides time management techniques, helps participants identify priorities, and instructs how to remove obstacles to managing time.